If you still think of a website as a “nice to have”, you need to get out of the 90’s. We have moved beyond that stage, we should have at least. A website should have a goal defined: “What should your website do for you?”
Don’t guess internet behavior based on your own – you’re wrong!
Define a goal
Every website has a goal, a reason for existence. The times of just being there for the sake of it are over. Even more so, your website’s goal should be supporting your integrated business model. In the best case scenario, you should define a multitude of goals. Even though not every business is suitable for the internet, keeping your finger on the wrist never hurts.
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In Part 1: Online Brand Communication, we discussed the best methods of online branding and how this relates to the online user’s experience of your brand and website. The next step in claiming the online user’s attention is through effective web usability and brand interaction which can lead to increased sales and brand loyalty. By following this outline of best usability practices, results will be certain to follow.
What is Web Usability?
In a nutshell, usability is the art of ensuring visitors to your website can easily find what they are looking for, reach the relevant pages and take the desired actions before getting frustrated, generating negative feelings towards your brand and leaving your site feeling unfulfilled, never to return. Here we will present only the basics to give an impression of what is involved in the best usability process.
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